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Frequently Asked Questions

Support

General Questions and Registration

NeoBook.hu is an online management and event handling system developed for businesses and organizations. The system is particularly useful for sports facilities, cultural institutions, event organizers, and other service sector businesses who want to efficiently manage their events, workflows, and administration.

Registering for the trial period is simple:

  1. Visit the NeoBook.hu website.
  2. Click the "Registration" button.
  3. Fill out the form with the required information (company name, contact person, e-mail, etc.).
  4. Confirm your registration with the activation link received in your email within 24 hours.
  5. You can start exploring the system!

During the trial period, all basic features are available, giving you a complete picture of the system's functionality.

  • No need for your own server or IT infrastructure – everything operates in the cloud.
  • Automatic backups – your data is protected.
  • Responsive, mobile-friendly interface – accessible from anywhere.
  • Multiple modules in one system – event management, time tracking, document library, meetings, and more.
  • User permission management – with different access levels.
  • Conflict detection and calendar management – helps in optimizing schedules.

Yes, NeoBook.hu has a modular structure, so it can be adapted to your needs. The following customization options are available:

  • Setting up custom user permissions.
  • Adding special data fields and statistics.
  • Integration with external services (e.g., invoicing, access control systems).
  • Setting up custom workflows and automations.

If you have special requirements, it is worth contacting customer support.

⚠ Important: Deleting your account is permanent, and all data will be erased. If you wish to return later, you will need to register again. If you have any questions, it is advisable to contact customer support beforehand.

Features and Usage

NeoBook.hu is a complex management and event handling system that includes the following main modules:

  • Event Manager Module – event organization, conflict detection, event calendar.
  • Workforce & Task Manager Module – work scheduling, leave management, task assignment.
  • Document Library – facility-based document management.
  • Meter Readings Log – recording and analyzing consumption data.
  • Meetings Module – planning meetings, delegating topics, creating minutes.
  • Membership Fee Module – Subscription system with online payment and invoicing integration.
  • Camp Manager Module – Subscription system with online payment and invoicing integration.
  • Court Booking Module – Subscription system with online payment and invoicing integration.

The Event Manager module allows for the organization and tracking of various types of events. Key features include:

  • Quick event creation – by providing a few basic details.
  • Complex event creation – detailed parameterization with over 30 data points.
  • Multi-venue events – one event can involve multiple facilities.
  • Recurring events – pre-set automatic repetition.
  • Monthly and weekly event calendar – for clear event scheduling.
  • Task assignment – assigning tasks related to an event.
  • Document upload – attaching files related to an event.

The system provides four different permission levels:

  • Company Manager/Coordinator – full access and administrative rights.
  • Facility Manager – manages a specific facility, administering its events and users.
  • Standard User – manages events and tasks, uploads documents.
  • Limited User – view-only permissions, manages own events.

Yes, NeoBook.hu allows for the simultaneous management of multiple facilities. A user can access several facilities depending on the permissions granted. This is particularly useful for businesses with multiple locations.

The system has a built-in conflict detection feature that checks for the following:

  • Venue booking conflicts – the system will alert you if a room is already booked.
  • User capacity – if an employee or resource is assigned to multiple events at the same time.
  • Event overlap – a warning is issued if an event clashes with another in time and location.

Conflict notifications allow for quick corrections and the selection of an optimal time.

Security and Data Management

NeoBook.hu stores all data on secure, geo-redundant cloud-based servers, guaranteeing 99.5% availability. The data is recorded in encrypted databases, making it inaccessible to unauthorized parties.

  • SSL encryption to protect data transmission.
  • Multi-level user permissions that restrict access to data.
  • Full system logging, so all changes can be tracked.
  • GDPR compliance, ensuring users' data protection rights.
  • No need for your own server or IT infrastructure – everything operates in the cloud.
  • Automatic backups – your data is protected.
  • Responsive, mobile-friendly interface – accessible from anywhere.
  • Multiple modules in one system – event management, time tracking, document library, meetings, and more.
  • User permission management – with different access levels.
  • Conflict detection and calendar management – helps in optimizing schedules.

The system performs automatic backups on a daily basis. The backups are stored on geo-redundant servers, so your data can be restored even in the event of a system failure.

  • Only authorized users can access the data based on the set permission levels.
  • The operators and developers of NeoBook.hu can only access the data for system maintenance purposes and only with the client's permission.
  • We do not disclose data to third parties, unless required by law.

Fees and Subscription Options

NeoBook.hu offers various subscription packages to suit the different needs of businesses, and it is also possible to calculate a custom price on the website under the Join/Registration menu.

Yes, NeoBook.hu offers a free trial period, during which users can try out the main features of the system without restrictions.

At the end of the trial period, users can choose a subscription package or decide to delete their account.

To use NeoBook.hu, a contract is required. After signing, we will issue an invoice for bank transfer.

The monthly subscription is processed automatically as follows:

  1. On the 20th of each month (±2 days), the system generates the invoice for that month.
  2. The invoice is automatically sent via email to the specified contact address.
  3. For bank transfers, payment must be made by the due date on the invoice, which is the last day of the current month.

Yes. To upgrade your subscription, please contact our customer support.

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